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Seamless Customer Experiences
Robtronics boasts a proficient and capable management team that has successfully established a seamless service and repair offering. With a focus on meeting the diverse needs of our extensive customer base, we have leveraged our 15 years of experience in providing repairs and replacements for top manufacturers and insurers in the mobile device sector.
We have adopted powerful web-based workshop management programs, which are integrated with finance and call center operations, to enhance service delivery. Additionally, Robtronics has implemented efficient inventory forecasting and management processes to ensure timely and cost-effective repairs.
At Robtronics, building long-lasting and mutually beneficial relationships with partners is at the core of our company philosophy. To achieve this, we have invested in a highly skilled technical and customer support team that is dedicated to meeting customer needs.
As an owner-managed company, Robtronics places a strong emphasis on attention to detail and service delivery. This has enabled us to provide reliable and effective repair services to our customers, resulting in consistently high levels of customer satisfaction.
A word from our MD
My approach to business is entrepreneurial, a trait which has allowed me to indulge my passion for business development and really engage with the team we have built at Robtronics. The success of Robtronics as a business is the result of working alongside a group of people who are among the best in their field, equipping us with a solid management team that possesses an in-depth understanding of our business sector's requirements, enabling us to provide comprehensive solutions that meet our customers' needs.
Mark Robbins, MD Robtronics
We have dedicated heads for queries and frontline resolution, ensuring that any concerns are addressed promptly and efficiently. Our real-time reporting on handset repairs and TAT allows us to track progress and provide timely updates to our clients; while our reverse logistics management ensures that products are returned to their rightful owners safely and efficiently. We also have the necessary technical expertise to fulfill repair functions to the highest standards. Robtronics' stringent quality control processes mean that our repairs are of the highest quality.
Finally, we are strong on feedback and communication, providing our clients with regular updates and ensuring that they are fully satisfied with our services every time.
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